Xono Limited Cookie Policy

WHAT ARE COOKIES

The Information Commissioner describes cookies (or similar technology) as a small file of letters and numbers which is downloaded on to your computer or device when you visit a website.

Cookies are used by many websites and can do a number of things, for example remembering your account and settings preferences, remembering content in a shopping basket and counting the number of people looking at a website.

In addition, where websites allow users to log in to services, authentication cookies are the most common method used to know whether a user is logged in or not.

Tracking cookies and third-party tracking cookies, are commonly used to compile long-term records of individuals' browsing histories.

Strictly necessary cookies typically enable websites to operate properly, or allow purchases to be safely completed. Cookies which are not strictly necessary include tracking cookies or cookies used for the purposes of web analytics.

The rule is that strictly necessary cookies may be placed on your device without consent, so long as you are told about them — as this notice does — whereas any other cookie would require your express consent first. As set out below, we have chosen not to use cookies that would need consent, so the question does not arise on this website.

OUR POSITION IN SHORT

Our website, www.xono.online, sets no cookies and stores nothing on your device. There is no cookie banner because there is nothing to consent to. We took this position deliberately: we sell privacy and compliance software, so it would be a poor advertisement for us to track the people reading about it.

In practice that means we have removed the third-party services most websites load without thinking — analytics, hosted fonts, icon libraries and script CDNs. We host all of them ourselves, so your browser contacts no one but us.

There are a few narrow exceptions, set out below. On this website they only happen if you choose to click something; the others apply to our dashboard (the application customers sign in to, at dashboard.xono.online), not to this website.

INFORMATION ABOUT OUR USE OF COOKIES

1. This website

No cookies. No local storage. No tracking pixels, advertising tags or fingerprinting.

2. Content you choose to load

Three features load content from another company, but only after you click:

  • Trustpilot reviews. Our reviews are not loaded until you select “Show our Trustpilot reviews”. If you do, Trustpilot may set its own cookies, governed by Trustpilot’s policies rather than ours. If you never click, Trustpilot is never contacted.
  • The product video. The video is not loaded until you open it. We use YouTube’s no-cookie domain, which limits — but does not eliminate — what YouTube stores. Again, if you never open the video, YouTube is never contacted.
  • The “What is Xono?” video. This video is streamed from Amazon Web Services (AWS CloudFront) and is not loaded until you press play. If you do, your IP address and basic browser details reach AWS to deliver it; nothing is stored on your device.

3. Our dashboard and mobile app

Our dashboard and mobile app set no cookies. Signing in keeps you logged in using your browser’s local storage (or, in the app, your phone’s app storage), which is strictly necessary for the service you asked for and is cleared when you sign out. Two dashboard features involve another company:

  • The sign-up page’s bot check. The page where a new organisation signs up runs Cloudflare Turnstile, to stop automated abuse creating accounts. Your IP address and some basic details about your browser reach Cloudflare, and Cloudflare may store something on your device for the check itself. It runs only on that page, it is not analytics, and it is not used to track you anywhere else. We treat it as strictly necessary to offer sign-up safely.
  • Help videos. When you play an explainer video in the dashboard’s help panel, it is streamed from Amazon Web Services (AWS CloudFront), so your IP address and basic browser details reach AWS to deliver it. Nothing is stored on your device, and it happens only when you play a video.

ANALYTICS

We measure how our website is used with Umami, which we run on our own servers. It sets no cookies and stores nothing on your device, so it cannot follow you between sites or build a profile of you.

Because we host it ourselves, your browsing data is never sent to an analytics company. To be transparent about what does happen: your IP address is processed briefly, in memory, to work out roughly which country a visit came from and whether it is a repeat visit within the same day. It is not stored against you. We rely on our legitimate interest in understanding whether our website is useful, and this is described in our Privacy Policy.

COOKIES WE USE

We set no cookies of our own, on this website, the dashboard or the mobile app. The only cookies that can arise are the third parties’ own, described above: Trustpilot or YouTube if you choose to load them, and Cloudflare’s bot check on the dashboard sign-up page.

ADVERTISING AND TRACKING

We do not use advertising networks, retargeting pixels, social media tracking tags or any form of cross-site tracking, and we do not sell or share browsing data with anyone.

YOUR CHOICES

There is no cookie banner on this website because we set no cookies you would need to refuse. If you would rather no analytics were recorded at all, either of the following works, and neither will break the site:

  • Enable “Do Not Track” or an equivalent setting in your browser — our analytics respects it.
  • Use any standard content blocker.

Simply not clicking the Trustpilot or video buttons is enough to ensure neither of those companies is contacted.

Clearing your browser’s site data for the dashboard signs you out, since that local storage is what keeps you logged in.

More about how we handle personal information, including the service providers involved, is in our Privacy Policy.

If you have any questions or concerns about our use of cookies, you can contact us via:

Email: support@xono.online or hello@xono.online

Website: www.xono.online

Last updated: 22 October 2026. We may update and change this Cookie Policy and you are advised to check it from time to time.